Ease of Use

This site's layout takes into account users who are visually impaired or have difficulties using a mouse, it is fully compatible with popular screen reading software, and can be navigated easily using just a keyboard.  If you have any problems finding the information you require try using the keyword search located at the top of the right-hand navigation on every page.


The Service is currently working towards double AA compliance were possible.

Access Keys

"Access keys" have been included to assist users with disabilities when navigating their way through the web site.  Essentially keyboard shortcuts, access keys provide quick and easy access to common pages without the need for a mouse.

The access keys we have used are:

S - Skip Navigation
1 - Jump to Home page
3 - Jump to Site Index A-Z
4 - Jump to Search
8 - Jump to Terms and conditions
9 - Jump to Contact us
0 - Jump to Accessibility Information

You can only use access keys on Microsoft Internet Explorer version 4 and above, and Netscape 6 and above (including Firefox and Mozilla).

With Windows-based systems, using Internet Explorer 4 and above, you will need to press the 'Alt” key and the access key number or letter and then press the 'Enter' key. For Windows users using either Firefox or Opera you only need to press the 'Alt’ key and the number or letter.

With Macintosh based systems you need to press the 'Ctrl' and the access key number or letter.

Increasing Text Size

Some users might find screen text easier to read by increasing the size at which text is displayed.  To do this you should simply adjust your browser's settings.

If you use Microsoft Internet Explorer, go to the View menu, select Text Size and then either Larger or Largest.

If you use Firefox, go to the View menu, select Text Size and then either Increase Ctrl + +, Decrease Ctrl + - or Normal Ctrl + 0.

If you use Opera, go to the Tools menu, select Preferences then click on the Web pages tab.  Select the normal font button.  A dialogue box appears and provides options to increase/decrease font size, font type, weight and style.

If you use Netscape Navigator, go to the View menu and choose Increase Font until the text is the size you require.

Changing Colours

Changing the site's background colour can be particularly useful for users who rely on magnification technology as white can produce an uncomfortable glare.  It is also possible to change the colour of body text on the site.  Both can be achieved by changing preferences in your browser:

If you use Microsoft Internet Explorer, go to the Tools menu, select Internet Options, select Colors and make changes to text and background colours in the Colors panel

If you use Netscape Navigator, go to the Edit menu, select preferences, open the Appearance menu and select Colors.  You can set the colour of text and background from here.

Adobe Acrobat Files

PDF files - created using Adobe Acrobat - retain the formatting of the printed version of a document in an easy to download, single file.  To view PDF files you need the Adobe Acrobat Reader, the latest version can be freely downloaded. 

Download Adobe Reader Please click here if you need to download Adobe Reader

Requests for Documents in Large Print or Translation

Our documents can be requested in large print or different languages - example of request for large print or translation (.PDF)